Very Poor Service

Click here if this is your business
★☆☆☆☆
1.4 / 5
14% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of American Airlines

★☆☆☆☆

“Very Poor Service”

Written on: 25/08/2012

I was to take British Airways from London to Boston, and the flight got changed to American Airlines #109 due to some agreement between BA and AA. Well the trip back was horrible. First I couldn't believe I was greeted by a staff member holding a cup of coffee. Then the staff were extremely rude and unprofessional even talking to each other about some of the passengers while distributing drinks. One person next to me asked for an immigration form and the staff person responded "You should have gotten one at the beginning of the flight". He reminded the lady that the form distributed at the beginning of the flight was a customs form not an immigration form. Regardless, she should have just been polite and gotten the form for him. Then toward the end of the flight one staff member was checking her phone messages. The plan was old and very cramped - not the type of plane that should be used for an 8-hour flight. I never had such a bad experience on any flight like I had on this flight. I took BA to London and the staff was very pleasant and so very professional. What a difference. The staff of AA could surely benefit from observing how BA staff conduct themselves.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Aasucks's Comment

Written on: 12/09/2012

Even if they learned from BA....AA will never be like that (professionally)! This airline lacks everything (from customer service to flight services). All around, this airline needs to pull out, out of service completely!
I hope they don't give United Airlines a bad rep since they're merging.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review