Written on: 01/08/2011 by airlinefromhell
Our flight to Orlando was 3 hours late; they said it was due to bad weather. Ok. Fine. Finally got on the flight but the seats we reserved were given to someone else. Although we had purshased our seats, we were ordered to sit in the back. Of course that had a ripple effect. Customers were angry....it's understandable. You pay for a seat and you are ordered to sit elsewhere. The sheriff was even called in... What a mess. They ''make'' you pay for your seats, if not you get open seating and your kids would end up sitting by themselves, once onboard, they split you up and they tell you to deal with it.
I know their flights are cheaper than most but think twice before you book through this airline. You'll end up fustrated, scared and very dissapointed.