Written on: 06/01/2014
Picture it. Alitalia Rome to Toronto...a 10 hour flight. No spare seats on an ancient Airbus 320. The plane was so old the seats were stained and lumpy, the trays were broken, the few "dropdown" TV screens were broken (the screen near us was basically all red.) Now add in.. The attendants were the rudest we've met and they seemed to be counting the days until they could retire. In addition to hating customers, they REALLY hated maintaining the washrooms. The toilet paper kept running out as well as the towels. The attendants would humph and gesture and eventually throw two little rolls into the washroom which of course did not last since everyone was waiting for toilet paper. Then, just to make everyone even more fed up they "ran out of drinking water". Yes, a 10 hour flight ran out. (We've been on 18 hour flights to Asia with other airlines that managed to have enough water. Hmm?) My husband thinks they purposefully were withholding water so we would not use the washroom.
We didn't book Alitalia...we booked Delta which is a partner so I guess both airlines will never see us again!