Alitalia Robbed Me

Alitalia
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★☆☆☆☆
1.4 / 5
From 205 reviews
16.6% of users recommend this

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

ordguez's review of Alitalia

★☆☆☆☆
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“Alitalia Robbed Me”

Written on: 09/02/2012 by ordguez

Before I purchased some Gift Cards that Alitalia offered, I made a phone call to Costumer Service to confirm the Card use, restrictions and conditions. The agent who responded the call told me that I could use them the way I explained. Once I purchased and tried to pay the airline tickets with the Gift Cards, it showed all kinds of restrictions that I was not notified before. After spending hours on the phone with the Airline, they refused to give me a refund. Now, I have $1,186.98 worth of “Alitalia Gift Cards” that I cannot use. I definitely feel that Alitalia robbed me.

  • 2/8/12

    Flight Date

  • Rome - Miami

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Yes

    Is Food Included?

  • Quality of food

  • Yes

    Are Drinks Included?

  • Long Haul

    Flight Length

  • Value For Money

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