Written on: 10/01/2012
I booked my honeymoon with Alitalia and it was the worst mistake I've ever made. I ended up canceling and rebooking my connection flight because of their 3 hour flight delay. The worst part is that no one in Alitalia is willing to give me reason why it was delayed so I can’t claim my travel insurance to get money back that I lost because I had to rebook at the last minute. I called all the contact numbers on the site (which route your call to 1 call center) and even asked them in the Toronto and Rome airports. If you're thinking of flying with Al Italia, you're better trying other airlines even cheap ones like Ryan Air or Easy Jet give you much better service. For instance, if you press the button for assistance while you're on the flight, I can guarantee you that the light will stay on until you land- flight attendants will walk right by and pretend not to see when you ask for help. Try it if you don’t believe me. Alitalia is a waste of money and will leave you feeling bitter about your travel/vacation experience.