Disgusted with Air Canada

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Guest's review of Air Canada

★☆☆☆☆

“Disgusted with Air Canada”

Written on: 18/10/2013

I have been trying to find out if it's true bed bugs were found on some of their planes so I can decide whether to use this airline or not. Rather than answering my question on their facebook page, they keep deleting my questions. They say they only delete posts that contain profanity. This is not true as my posts contained no profanity. Also, they let a group of people who are apparently called trolls harass and degrade anyone who has a complaint or concern. Air Canada seems to believe these people are helping their image when in fact they are hurting it even more.

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Vikma4's Comment

Written on: 13/11/2013

Hi there, a few comments to respond to your post. First of all, your comment was not deleted. All you have to do is click on "posts by others" on their Facebook page, because it's only company materia that's posted on the main page. That's the setting as defined by Facebook, not Air Canada. So your comment is probably still there (not deleted). It was just hidden from you because of the Facebook settings, which led you to assume that they deleted it.
Secondly, the people on the Facebook page who respond in defence of Air Canada do so not because Air Canada requests them to. They simply do it because they are concerned citizens about the airline industry and they usually are very knowledgeable about subjects of which people post on the Facebook page. These people can actually contribute with constructive posts about potential problems passengers may face with Air Canada services. Happy travels!

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