Written on: 18/10/2013
I have been trying to find out if it's true bed bugs were found on some of their planes so I can decide whether to use this airline or not. Rather than answering my question on their facebook page, they keep deleting my questions. They say they only delete posts that contain profanity. This is not true as my posts contained no profanity. Also, they let a group of people who are apparently called trolls harass and degrade anyone who has a complaint or concern. Air Canada seems to believe these people are helping their image when in fact they are hurting it even more.