Worst airline in the world!

I have flown with air asia 4 times..each time there has been a problem. This time sealed the deal for me. I am a hotelier and we have been dealing with them on corporate and group bookings. There is no way they are going to stuff our guests around like they have stuffed me around.

I booked to take my wife and infant child on a long haul flight...I am a very very experienced flyer myself. The booking was for 2 adults and one infant. During the booking no seat allocation came up which I though was a little strange as I wanted a seat with bassinet. I phoned the company a few days later to find out about a bassinet seat. The woman says no seats left they were all booked prior to your booking. I asked why didnt a pop up come up and say so...she said no need...to which I replied I would have booked on another airline...she replied lucky for us we now have your booking...you will need to book another seat. I said I have already paid for an infant $85 dollars. This went on and on and she simply hung up saying she had other customers to deal with. I went through the same thing on their chat line with "lil" simply terminating the discussion. I went through the same thing then with their call centre who kept trying to sell me a (1) business class seat with a bassinet! their opinion was that I must understand that they have the right to sell me a seat regardless of the fact that it is not what I booked and paid for and that there is nothing I can do.

Well there is something I can do and it starts here...this is a misrepresentation of the facts simply to get money out of someone. They can easily fix it by supplying a third seat and a bassinet. But No I must pay... they can easily fix the booking system ...but why when it cons money out of people.

DONT FLY WITH THEM... choose another airline and do some research before you pay these guys anything...Scoot and Tiger are much better. I will be cementing my corporate deal with either of them and my group booking...100's of them..."good on ya" Air Asia your lack of care and little confidence trick will cost you tens of thousands every year.