Written on: 14/05/2014 by 406Wade (1 review written)
Air Asia cancelled our return flight 26 days before departure, without telling us.
They did not tell us when we checked in to depart, or when we checked online for our return flight details.
We received multiple marketing and promotion emails from Air Asia, so they had our correct email address. On the supposed morning of our departure, at the airport, we find out that Air Asia use a 3rd party to notify passengers of cancellations, which we obviously did not receive. Air Asia KNEW we had not received notice of cancellation because they called twice - but only after we were already on holiday in Indonesia and they expected to connect with us through the Australian number. Too little, too Late! They should have sent emails daily. They should have called on the 16th April, instead of depending on an email. We even tried to return early and contacted Air Asia to do so, and they redirected us to a website, another 3rd party, which would only allow us to return later, not earlier. So frustrating. We now have a 15 hour wait till the evening flight. And, all Air Asia can do is give us vouchers to McDonalds. And, supposedly put us up at a hotel for the day, but 3 hours, no wait 4 hours and counting we're waiting for the hotel bus ( they sent a hotel shuttle only 8 fitted on it -- the rest of us are waiting for it to come back: more waiting!) Worst Airline I've ever travelled on in 50 years. Never again.
" No culture of customer service Arrogant to indifferent " Read More
" Terrible Experience " Read More
" I am scared...my flight is in 6 hours time, do I fly or not? " Read More
" Taking time away from my trip " Read More
" Disgusting service " Read More