Written on: 11/11/2013
I booked several flights on air asia for my holidays,I was happy that I have booked them according to my availability,my annual leave,however Air asia cancelled some of my flights due to operational reasons,now they are giving me other flight oprions that are contradicting to my schedule,they said I can have full refund through e form,but their e form was stratigically design not to have a submit button.so that your claim will be porfeited,you will give up trying and give up refunding,both their website and hotline are very tricky,hotline has distorted signal which is very unussual to happen in australia,if you call virgin australia,jet star or qantas hotline,you dont wait and do not get distorted line signal.
To prove my claim,please see it for yourself,go to air asia e form,the form in the lower portion has submit button,which works if you want to make compliments,but once you click the refund on case category the submit button disappears.
WARNING TO PUBLIC,DO NOT BOOK TO AIR ASIA NOT UNTIL YOU READ REVIEWS,AND CHECK OUT THEIR WEBSITE FIRST.if you want to donate your money and time with air asia then go for it,when your money are for charities.I AM JUST THINKING I HAVE GIVEN AIR ASIA SOME ALMS,FOR MY MONEY WILL NEVER COME BACK,I SHOULD HAVE LISTENED TO MANY FRIENDS WHO DISCOURAGED ME TO GO ON BUDGET AIRLINES.
Check on Qantas before going to budget airlines,sometimes qantas and singapore airlines offers best low fare,with professional service and stress free booking and refund process.
I hope this review will help many australians and other air asia victims to learn a lesson.
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Written by RosaGn