Unfair Overcharging of Luggage

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Guest's review of Air Asia

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“Unfair Overcharging of Luggage”

Written on: 02/09/2013

Passengers need to check luggage weight carefully before going to LCCT in Kuala Lumpur. People are being charged for overweight luggage at Counter S18 when in fact the scales are incorrect.

We weighed our luggage at S14 which is open for checking. We had an allowance of 40kg. It weighed in at 46kg.

After taking out a 5kg bag of rice and adjusting other items, we checked in at S18 for Hong Kong. It still weighed 45kg.

When we told the officer that the scales were around 8% incorrect, she refused to believe us. "If the scale says 0 then it starts at 0!!" My husband was very frustrated that they were trying to charge us extra for baggage. As a last resort he stood on the luggage belts - his weight was 68.8kg on S14, and 73.7kg on S18. However, still no apology or review of the situation.

Passengers are being charged unfairly for overweight baggage at Counter S18.

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Timkkkkkkkkkkkkkkkkk's Comment

Written on: 16/09/2013

Unfair seating costs - just tried to do a web check in. Got given seats from Melbourne to KL. My wife and I are travelling with our 4 and 6 year olds and they didn't even put our kids with us. In fact we were all separated. I phoned and was told that is the system. There were plenty of seats together but we could change them if we wanted to pay. How ridiculous!!!

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