poor customer care

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Guest's review of Air Asia

★☆☆☆☆

“poor customer care”

Written on: 25/06/2013

Going back from hong kong, the check in clerk mess up our family luggage tagging ( since we have different bookings) and place all the luggage in my wife ticket. We were waiting for 2 hours in the departure gate and only during boarding did the clerk confronted us, thinking that all of the luggages belong only to 1 person, demanding us to pay for overweight charges. we argue that we did not went into excess have he allocated the luggage properly. 2 senior staff came and instead of listening to our explation was even quite rude in demanding payments. After awhile they realizes that it was her staff fault and eventually let us board. I am really dissappointed not only because of the embarrassing situation they put us through but they did not have the common decency to apologize sincerely.

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