Written on: 10/12/2012
Penang to Bangkok.
Very poor service from rude ground staff and cabin crew. Forced to join long queues for everything from check in to boarding while carrying sleeping children and hand luggage - even though we had purchased a 'hot seat' ticket with priority boarding! Air Asia is NOT for families with young children
Never again, first and last flight with Air Asia for us.
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Written by RosaGn