Written on: 26/08/2014 by irineary (1 review written)
I called that a pure robbery. When I cancelled tickets, they promissed to put my money back to account in 30 days (minus cancellation fees).
They never did that. I spent several hours on the phone. After half a year discussion over the phone, they finally they came up with the new answer - they informed me that my tickets are not refundable. All foreign tickets are not refundable. When I ask them to send it to me in written, they said they cannot, we can see that rule only when you actually booked the the tickets, otherwise that rule invisible.
I call that a pure robbery.