Aeroflot Russian Airlines Review

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Aeroflot Russian Airlines
★★☆☆☆
2.0
28.0% of users recommend this
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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jenn360's review of Aeroflot Russian Airlines

“most important reason: my luggage was stolen. we flied...”

★☆☆☆☆

written by jenn360 on 22/01/2014

most important reason: my luggage was stolen. we flied from HKG to MUC and had 3 hours for transferring. when I got my suitcase, the suitcase didn't look broken or anything peculiar. I first noticed that my luggage was stolen when i opened the suitcase and cleaned up my stuff. It was a camera worth 500 USD, with important pictures in it, like family reunion pictures.

other reasons:
1. the staff are unfriendly.
2. toilette was dirty during the flight and there was no toilette paper, no paper towel no toilette seat cover left in the middle of the flight. Nobody replenished them.
3. transferring at Moscow airport is horrible. Moscow airport requires passport control and security check. For our case there were approximately 150 guests who needed to transfer to international flights. There was exactly 1 person who did passport control and one machine for security check.

I'd never suggest anyone taking aeroflot.

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