Delays & warm beer

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Aer Lingus
★★☆☆☆
2.2
35.0% of users recommend this
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marcs2001's review of Aer Lingus

“Delays and warm beer”

★★☆☆☆

written by marcs2001 on 23/09/2017

Flew Aer Lingus in September 2017. First time was also my last. When leaving Budapest for Dublin the boarding pfocess was horrible. Boarding started 20 minutes early, which initially I thought was a good sign. Far from it. First we were sitting on the bus for more than 15 minutes, before ever leaving the gate area. Upon boarding being completed (about ten minutes prior due scheduled depaarture time), the captain informed us that the takeoff window was 35 minutes away and we would sit on the tarmac for another twentyfive minutes before starting the engines... Why board early if your window is that far out. After landing in Dublin we again sat for almost twenty minutes before the doors were opened for deplaning. After getting on our connecting flight, which happened to be a 10+ hour intercontinental longhaul flight we were informed that beer and wine was available for purchase. This is crazy as all longhaul flights these days have free beverages. On top of that, after purchasing a beer, I found the beer was not cold at all. I mentioned it to the flight attendant and her answer was: "Sorry we don't have ice to cool it down". What airline does not have ice to keep drinks cold??? To me this is unacceptable and does not show any kind of customer service. Needless to say I will never again fly Aer Lingus and will not ever recommend this excuse of an airline to anyone

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