Never Fly Long Haul with Aer Lingus

Just last Christmas my wife and I took a flight with Aer lingus to Canada. DO NOT FLY LONG HAUL with these people. It was absolutely terrible. Not only did they take our cabin baggage off us as it was .9kg over weight (who weighs cabin baggage on long haul flights!?) but my seat was broken. I sat at an angle for the whole flight 7 hr flight. If you enjoyed school dinners then you’ll love the food and the entertainment system continually crashed and had different programs to my wife. The selection of films was so old the “new releases” section should have had a 1999 prefix.

On the way back we ran into weather trouble and their partner airline (United) ditched us in Minneapolis with no hotel, onward flight of means of contacting any representatives from either airline. After having to pay for our own very expensive flights home we contacted Aerlingus to complain and seek compensation. You CANNOT contact their customer complaints. Everything is via email, which is all purely auto responses.

Having finally found an email address (not the customer services one), they replied and flippantly told me to contact United Airlines as they were responsible for us on the flight. Even though I booked the tickets with Aerlingus they have done the sum total of nothing to help us get our money back and made getting an answer from customer services near impossible! 5 months later I have still not received a reply to my initial complaint to them. Thanks Aerlingus you are certainly on my no fly list!