ALWAYS DELAYED//BROKEN DOWN PLANES/DIVERSIONS/CANCELLATIO

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Guest's review of Aer Lingus

★☆☆☆☆

“ALWAYS DELAYED//BROKEN DOWN PLANES/DIVERSIONS/CANCELLATIO”

Written on: 17/11/2013

So frustrated by Aerlingus Cork/Glasgow route. My sister was delayed 1.5 hours today on her return to cork...reason given "advese weather conditions in UK". Checked Sky News, bulletins and weather forcast...no weather issues anywhere!!! Whilst waiting for the delayed hour and a half, noted that all flights from Glasgow with throughout the UK were flying on time etc.., so Aerlingus lying to customers again. When she was coming over to Glasgow last week, she was boarded and the doors were closed, when the pilot spoke to say flight could not continue due to major tenchical fault, all to disemabark. Then told by ground staff the flight was cancelled, then told they were being bussed to Dublin to fly to Glasgow. So....on one return Cork to Glasgow flight..both routes were delayed/cancelled/diverted!!!

Similar things with my mother who is blind and needs assistence. EVERY flight she flew between Cork and Glasgow, Glasgow to Cork, was delayed...EVERY SINGLE ONE, plus they left her to find her own way off the plane last December even thought she had assistance booked and confirmed, and she's blind!!! DISGUSTING AIRLINE, NO CUSTOMER SERVICE, BUT STUCK WITH THEM as no other carrier between Cork and Glasgow.

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