Written on: 30/11/2012 by morro41 (1 review written)
After the hurricane in the United States, my wife and I were returning to the U.S. from Dublin, via Boston with a final destination of Phoenix, AZ. After arriving at the counter for our flight transfer in Boston, the agent told us the flight was cancelled to Phoenix with the next available flight out 5 days later. Needless to say this was beyond a reasonable amount of time. We were encouraged to book another flight with another airline. We got home via Southwest airlines from Boston to Phoenix. Here is the catch, Aer Lingus basically said it was not their fault we did not make it to Phoenix and we were not due any refund. We were in Boston and on our own. One month later and we still have not compensation for Aer Lingus delivering us to Boston for a flight plan that was to end in Phoenix. Worst customer relations ever. I will never use the airline again and strongly recommend against.
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