Appalling Customer Service at their London Heathrow Counter

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★★☆☆☆
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Guest's review of Aer Lingus

★☆☆☆☆

“Appalling Customer Service at their London Heathrow...”

Written on: 18/11/2011

After being delayed in Singapore by our carrier we arrived in London too late for our Dublin connection. We had given ourselves over 3.5 hours to make the connection but our flight was 4 hours late. We were treated with contempt as we were told that we did not turn up for our flight so if we wanted to get on another flight we would have to purchase full fare tickets. At a new cost of over 550 pounds for 2 tickets we were finally allowed on the plane. The customer service was appalling as we were faced with a very aggressive woman who pointed her finger at us and said it was our fault not hers that we missed our connection and there was absolutely nothing she could do to help us. She was incredibly rude!

Finally on board, our flight was more than 45 minutes late in departing.

We would never fly with this airline again.

  • 15 November 2011

    Flight Date

  • London to Dublin

    Flight From - To

  • Economy

    Ticket class

  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • No

    Is Food Included?

  • No

    Are Drinks Included?

  • Short Haul

    Flight Length

  • Value For Money

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Lucy33's Comment

Written on: 27/01/2012

are you for real.

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Guest's Comment

Written on: 18/06/2012

Absolutely true. My husband and I travel a great deal and I can honestly say we have never flown with a more inept airline. Horrendous is the only way to describe our treatment.

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