written by 455Garrison on 29/05/2018
The overall quality for the price was good the international flight had good food and surprisingly good entertainment, but where we ran into some major problems was when it came to luggage and flight times. Both flights were quite late by about an hour (SEA to DUB and DUB to Spain) While this is rather common for a cheap airline it is nonetheless annoying, and probably something to be expected from Aer Lingus in the future. The biggest issue and really the reason I even chose to write this review is that they lost our luggage. The only reason we took this flight and the connecting one was because it was exclusively through Aer Lingus and we figured that with a SIX HOUR layover in Dublin they would have time to move our bags from one plane to the other. This was too much to ask, however, and despite being told they would transfer the bags they did not. (I am speaking for me and my friend) Once in Spain we learned that another passenger that flew from the UK and then connected to barcelona from Dublin had the exact same issue, however his story was even stupider since he actually happened to see that his luggage had been unloaded and placed in the caracel in the Dublin airport. Keep in mind this was just by chance, he grabbed his bag and told the staff that Air Lingus was supposed to have taken care of this and should have put it on the Barcelona bound plane. Despite him correcting this mistake and giving them another chance to fix it, THEY STILL FORGOT HIS BAGGAGE in Dublin. That is pure incompetence. So now me and my friend are in Barcelona for a two month long study abroad, havent heard anything from Aer Lingus and have literally one change of clothes and nothing else. Maybe other peoples' experiences are better than ours, but this airline although has some promise of being sub-par, is simply not worth the risk. Spend the extra money, I know I will next time. Side note: legroom was pretty good and me and my friend are both 6' 4''
written by sianmitchell on 31/12/2017
Where do I begin. So bad. Payed extra to have two separate seats with leg room did not get. we were stuck in the middle. Payed extra for upgrade meal. Did not get. What I did get was my wine knocked all over me by one of the staff which was not replaced. No customer service. On the way back no upgrade meal and a rude staff member who just wasn't interested. Flight was delayed but staff were frazzled rude to other passengers and one was even swearing on the phone to somebody as he was so overwhelmed. There were so many things that happened I have not time to list them all but definitely don't use this incompetent company.
written by 373Maldonado on 21/10/2017
Flown out of Cork twice , both times technical problems with the plane. These flights are through Stobart transport. Do they know how to service planes or do they think that they're still servicing trucks. This airline is ruining my life. No info, they don't give a damn.
written by marcs2001 on 23/09/2017
Flew Aer Lingus in September 2017. First time was also my last. When leaving Budapest for Dublin the boarding pfocess was horrible. Boarding started 20 minutes early, which initially I thought was a good sign. Far from it. First we were sitting on the bus for more than 15 minutes, before ever leaving the gate area. Upon boarding being completed (about ten minutes prior due scheduled depaarture time), the captain informed us that the takeoff window was 35 minutes away and we would sit on the tarmac for another twentyfive minutes before starting the engines... Why board early if your window is that far out. After landing in Dublin we again sat for almost twenty minutes before the doors were opened for deplaning. After getting on our connecting flight, which happened to be a 10+ hour intercontinental longhaul flight we were informed that beer and wine was available for purchase. This is crazy as all longhaul flights these days have free beverages. On top of that, after purchasing a beer, I found the beer was not cold at all. I mentioned it to the flight attendant and her answer was: "Sorry we don't have ice to cool it down". What airline does not have ice to keep drinks cold??? To me this is unacceptable and does not show any kind of customer service. Needless to say I will never again fly Aer Lingus and will not ever recommend this excuse of an airline to anyone
written by Alanav372 on 30/05/2017
i love aer lingus flown with them for 30 plus years i was hospitalized few years ago and i could not fly i had booked my flight with them so i was very pleased that aer lingus refunded me my ticket and i was able to fly later on. they also are the friendliest and try hard to please. food is also better than other international flights. so overall i give 4 stars thanks aer lingus keep up the good work!
written by 19Pratt on 06/01/2017
Aer lingus customer service is terrible. Having had an elderly relative delayed for over 30 hours they refuse to follow the European law which states that the customer should get compensation and really want her to go away and get lost, disgraceful
written by Adair204 on 10/09/2016
I was told by Aer Lingus they gave a 10 percent discount on bereavement travel My mom passed in Dublin I live in Ohio I did what I was asked submitted my travel details plus a copy of the death certificate Within 10 days after my return They got back to me and my two daughters plus a sister in Oregon saying because we had to use another airline to pick up the their flight they would not give us the discount Since Aer Lingus does not fly out of my state or Oregon we had to travel to Chicago to get on the Arr Lingus Flights! Very disappointed in you Aer Lingus
written by DDMoss on 23/05/2016
Just last Christmas my wife and I took a flight with Aer lingus to Canada. DO NOT FLY LONG HAUL with these people. It was absolutely terrible. Not only did they take our cabin baggage off us as it was .9kg over weight (who weighs cabin baggage on long haul flights!?) but my seat was broken. I sat at an angle for the whole flight 7 hr flight. If you enjoyed school dinners then you’ll love the food and the entertainment system continually crashed and had different programs to my wife. The selection of films was so old the “new releases” section should have had a 1999 prefix. On the way back we ran into weather trouble and their partner airline (United) ditched us in Minneapolis with no hotel, onward flight of means of contacting any representatives from either airline. After having to pay for our own very expensive flights home we contacted Aerlingus to complain and seek compensation. You CANNOT contact their customer complaints. Everything is via email, which is all purely auto responses. Having finally found an email address (not the customer services one), they replied and flippantly told me to contact United Airlines as they were responsible for us on the flight. Even though I booked the tickets with Aerlingus they have done the sum total of nothing to help us get our money back and made getting an answer from customer services near impossible! 5 months later I have still not received a reply to my initial complaint to them. Thanks Aerlingus you are certainly on my no fly list!
written by on 08/04/2016
Flew from Shannon to jfk with three young kids. Asked for milk for 15 month old when she was due to nap and rude flight attendant said no . Milk is for passengers she told me!! Long story short I was upset baby was upset and all passengers around me upset as baby cried for majority of flight. She did reluctantly give me some milk and filled the rest of the bottle with water. Baby would not touch it and this rude staff member had the cheek to ask me what more did I want as she gave me extra water and pretzels. Don't fly air Lingus. My entire trip was ruined due to this experience I was actually afraid of this flight attendant as she was very angry and defensive .
written by Ashleygno on 04/02/2016
Flight to Dublin was fine.,Flight back wasn't!!' Old plane, rough treatment. Moved GF from pre booked exit seat while I was in toilet. I was gone less than 5 mins. Customers service non existent both on and off aircraft. Had issues with lost luggage. Had to pay to get back. Held to ransom. On hold a loooong time. Never again.
written by 308Prater on 27/01/2016
BEWARE EVERYONE!! I booked economy class tickets for my husband & I to travel from Boston to Munich, through Dublin. Before departing I received an email asking if I'd like to "bid" on first class. I thought, oh, it's worth a bid. I bid very low, but then received a response telling me that my $650 per seat bid was accepted. I almost had a heart attack! But, then I noticed it told me I could cancel the "bid", & I cancelled it. I was only bidding on part of our journey. From Dublin to Munich was not included. I received an email immediately telling me it was cancelled. I saved that email, & forgot about it. While in Europe, my cell phone was stolen. I no longer had access to my email except if in my hotel. We were exhausted each night so I rarely checked it. We went to check in at the airport & ran into a problem there, as the computer terminal was not working properly. The woman trying to check us in, was very apologetic & frustrated & eventually had to move us to another line. We didn't complain, and we were very pleasant. When we boarded our second part of the journey, from Dublin to Boston, we were escorted to first class. We were shocked! We thought that we were upgraded, possibly because of the problem with the check in. We were completely happy with the airline up to this point & now we were over the top thrilled! We enjoyed it very much, & told everyone of our great luck. HOWEVER, once home, used my computer to check my email, and I found another email, sent near the end of our trip telling me "Congratulations! Your bid for $650 per seat was accepted for the return flight!!! I never made a bid for that. It seems, when you place the first bid, it automatically bids on the return as well. I complained to the air line, & they said since I let them seat us in first class & didn't object, they wouldn't refund me (they had charged my credit card for an additional &1,300.00 for the flight!). This is a complete Rip off, & terribly dishonest. I was never so disappointed! I had been so happy with this air line & now I am sick about the treatment I received! It's a horrible way to treat a customer, & should be illegal. We are retired & had saved for this trip for a long time. If we could afford first class I wouldn't have booked economy! I hope word spreads about this policy, because it is very deceptive & I don't want anybody else to be taken in by it!
written by DarioYork375 on 21/11/2015
They refused to refund my $2500 purchase even though I gave 6 weeks notice. I ask for half of it back because my son was hospitalized; they gave zero. I will never use them again.
written by on 30/10/2015
I flew with Aer Lingus heading for Prague on Sunday 18th October 2015 with my mam and dad. I had a very enjoyable flight. The two Airhostesses in question made my flight worthwhile with their fab customer service. The two girls that I am not allowed to name were on board the flight on Sunday the 18th October that boarded at ten two twelve to Prague. I bought products with them on the flight and they couldn't have been more helpful towards me and were so proficient and brilliant at their job. I got a fab sandwich on the plane and purchased really nice things that am so happy with. Thanks to the fab airhostesses for a nice plane journey over to Prague. Was extremely satisfied with all of the services on board this Aer Lingus flight. Keep up the good work :)
written by 91Humphrey on 17/08/2015
I fly to Ireland annually. Usually it's with Aer Lingus but this time I chose Delta. It was so much better this time. Better service, better food and more confortable. I always think Aer Lingus FAs rush to serve dinner so they can relax for the remainder of the flight and hope nobody bothers them. On the return from Dublin with Delta the food service was much much better and the FAs seemed to want to please rather than not want to be annoyed by passenger requests. It's definitely Delta for me from now on.
written by FrancieSullivanfromNewtownparishCountyWaterford on 20/06/2015
May I congratulate Aer Lingus on their excellent customer service. Last year I flew from Tokyo to Dublin via Heathrow. The best part of the long flight was from London to Heathrow. I felt as if I had lots of friends and never left Ireland. The cabin crew were excellent, pilots were wonderful. For a few extra dollars...fly with Aer Lingus as you know you fly with a big Irish family.....can't wait to fly with Aer Lingus again. My best regards.......Ireland is great...... Francie Sullivan Sutherland Shire Sydney
written by Ambroziah on 16/04/2015
We booked our flight to NYC with Aer Lingus as you can clear US immigration in Dublin. GREAT! On the way out we were asked if we wanted to upgrade to business lass and we could make a 'bid'. We made the lowest bid possible £300 each and was accepted WOW..so lucky. On the way out everything was smooth, we were given access to the business lounge and then the flight was fabulous, we had wifi and the food was great! The horizontal seats were fantastic! No complaints whatsoever. However, on the way back we flew from Toronto to Dublin, the same thing applied..did we want to upgrade..and we did Lucky again! However, this time we were on an old plane and no wifi and the food was, at best, mediocre. As it was a night flight we were lucky enough to have the horizontal seats but they were very uncomfortable and I got no rest at all. at 5am I asked the stewardess for a coffee, she said, I will be serving breakfast in 30mins can you wait and I said no, not really...so she brought me my breakfast then...how odd and of course it was not done with good grace at all. A very surly woman who had spent most of the flight chatting with her colleague. Not once did I see her check if any passenger wanted or needed anything. Probably would not book with AL again.
written by SallySW on 03/03/2015
I flew Aer Lingus' much advertised new route from Bristol to Boston via Dublin in January. This is an annual trip for me and, living in the far South West of England and as a solo traveller, the worst part of the trip is always the long drive to and from Heathrow. AL were also offering U.S. pre immigration in Dublin, which was appealing, although the downside is that there is a four hour wait between planes in Dublin on the outward trip. I usually go Virgin, sometime B,A,, premier economy on the way put and business class on the return. I was delighted at the prospect of being able to fly from Bristol, and the flights were cheaper too: I decided to go business class both ways, as the cost of this was the same as my usual flights. For the money, I did not expect the service / standards to be as high as Virgin or B.A. but I thought the convenience of the trip would offset that. On the way out, the plane was cancelled because of technical difficulties, and our flight was amalgamated with a Shannon one, which resulted in a very full plane. Although the flight left only slightly late, it was an hour and a half landing, resulting in missed connections for many passengers. It meant for me driving out of Boston in the dark instead of daylight, which made my trip much harder, especially in a steadily worsening snowstorm. The on board facilities were pretty much as expected, but I was surprised that we were offered no explanation or apology for the problems, either at Dublin, or on board. However, I decided I had probably just been unlucky with this flight, and would have been happy enough if the return leg had been ok. Sadly, it certainly was not: I was half way to the airport on the Interstate when I was phoned to say that, owing to technical problems, my flight had been delayed from 6 pm to 10 pm. This was annoying, but I was then told that I would therefore miss my onward flight to Bristol, and that there were no others that day, but not to worry, they could fly me to Heathrow instead. When I explained this was unacceptable as my car was at Bristol, I was met by a long silence, then the attendant said she would call me back: she did not do so, which meant I had to get off the road and call them back, when i was told the same thing. At this point I insisted that, if they were unable to return me to Bristol, they would have to book me with another airline. They reluctantly agreed to try, but again did not call me back. When I got to the airport, they did finally manage to put me on a Delta flight via Amsterdam, although they also made a mess of the booking for this, causing me some problems at the Amsterdam check in. Obviously, they had been reluctant to offer this service as it costs them money. In the end, apart from the stress and worry, I had a good trip home as, although the plane was full, Delta flights are a much higher standard than AL and I was only a couple of hours late arriving home. Again though, absolutely no apologies were offered, and an explanation only when I asked for one. I have occasionally had delays caused by bad weather with B.A. and Virgin, but they were both really helpful and polite, kept in contact, and made every effort to accommodate passengers, even though the delays were not of their making. Really, really disappointed with AL. They need to sort their planes out (and having that many technical problems will hardly instil confidence in passengers!), improve their customer service, and make sure they can return their passengers to the right place! I will be going via Heathrow next year!
written by piWhittaker233 on 14/01/2015
They advertised a good early morning outbound flight to Teneriife and a midday return flights.Ideal as you would be in the resort for midday and would leave for the accomodatiuon for the return flight straighjt after breakfast.W dually paid the full fare and half the cost of a two week stay at our accomadatiuon,which was bookes seperately to Aer Lingus.This was all done lat September and we felt very pleased with our holiday plans.Last Saturday I received an email saying the flights had been chaned to a mid afternoon departure and an evening return.I contacted Aer Lingus and got what ammounted to a verbal shrug of the shoiuldersThey offered to refund our fare but all other flights from Dublin or Belfast were just as bad.We ghave lost almost a full day of our holiday and could be out of our accomodation for the best part of a day before setting off for the airport.Very shoddy customer service.
written by Slattery1952 on 31/08/2014
Don't get a connection flight with another air line from aer lingus as they claim they cannot print the boarding pads with that other airline, having made it to Dublin from London on a delayed flight, we have to get out in Dublin and go to check in with our airline and go back in to security and customs, easy said than done getting through all the lines which made us missed our flight to the USA. Why, coming from the US we did not have any problem, their partner airline was able to print our boarding pass but aer lingus cannot.
written by otnorot on 05/08/2014
We recently travelled to Toronto and were due to fly back on the 5th JUly(we thought). We even had out return bus ticket with us to travel back to Cork. We arrived at the airport in plenty time, went to check in, to be told we were 24 hours early. We were totally taken aback as we were sure we booked for the 5th July. We both had family and work committments and had to be home, we explained this to the staff,who were not very sympathetic, we know it was our mistake but it was truly mistake. We had to pay 1520 usd approx to move to flight on the 5th July, no credit was given for our flight on the 6th July, which was probably resold to somebody else who had to urgently travel. I would like to add that there were plenty empty seats on our flight. Has anybody else had similar experience.?????
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Toothpick's Response to otnorot's Review
Written on: 11/07/2015
EI from YYZ on 8th August to DUB return on 24th August in Business is listed on the EI website as Fare Total CAD 4,387.13.
I want to change my existing booking to those dates, I have already paid CAD 4028.63.
Of course I would agree to pay the fare difference of CAD 359, however the agent I spoke to this evening said that it would be CAD 390.
She said that she can only quote me the fares she sees on her screen - yet the public facing screen quotes a fare difference that is CAD 30 lower.
Are these agents getting some kind of commission - in this case CAD 30? Is this some kind of scheme to make up for the fact that my Business Class fare does not incur change fees?
Opinions welcome!