Senville Ductless Mini Split Air Conditioner Reviews

★★★☆☆
3.3 / 5
28
53.6% of users recommend this
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Senville Ductless Mini Split Air Conditioner

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Latest Reviews

★☆☆☆☆

“3 months and its junk, No warranty $6000 in the garbage”

Written on: 14/10/2017 by GageMcNulty487 (1 review written)

I bought a complete system in Nov 2016. Have $6000.00 plus invested. It worked for 3 months. It is now Oct 2017, I have spent 8 months with no heat or Air Condition. I cant get help with warranty, after about 25 calls (most leaving a message and having it ignored) when they do answer the phone they say that they will call me back with an answer. Of corse I never get the call back. I finally spoke to sales instead if tech support. The best they will do is sell me a new unit at a discounted… Read Full Review

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★★★★★

“Great investment”

Written on: 02/08/2017 by VivianLloyd (1 review written)

The unit works as expected, installation was relatively painless and the unit looks nice. I bought the 24K BTU unit for an 800sq. ft. un-insulated garage. The installation was new so all electricity, holes and mounting had to be done from scratch.I am DIY'er and was comfortable with doing everything excepting the final line vacuum and pressure test mainly becuase it was more expensive to buy the tools for this than to hire someone. The unit came with most of the materials needed for… Read Full Review

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★★★★★

“18000 btu great cooling and heating works great”

Written on: 01/08/2017 by UriahCopeland187 (1 review written)

I've had my senville aura 18000 btu for about 2 years now. I'm in Canada and weve saved about 40% on our electric bill because of the heat pump. It's our main heat source for the house which is about 1300 Sq ft It's also great as an air conditioner in summer and really keeps the whole house cool even the bedrooms and basement, does a great job getting the humidity out. Really impressed Overall AAA+++ and shipping was quick… Read Full Review

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★★★★★

“18000 btu great cooling and heating works great”

Written on: 01/08/2017 by UriahCopeland187 (1 review written)

I've had my senville aura 18000 btu for about 2 years now. I'm in Canada and weve saved about 40% on our electric bill because of the heat pump. It's our main heat source for the house which is about 1300 Sq ft It's also great as an air conditioner in summer and really keeps the whole house cool even the bedrooms and basement, does a great job getting the humidity out. Really impressed Overall AAA+++ and shipping was quick… Read Full Review

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★★☆☆☆

“Don't buy, go to home depot ”

Written on: 22/07/2017 by EileenMassey248 (1 review written)

If I had to do it all over, I would have went to home depot and purchased the Mitsubishi unit and had home depot install it. I purchased the 24,000btu senville unit from sogoodtobuy.com. I did get adequate shipping but after receiving the unit, it was all down hill from there. First, the directions are horrible. Not easy to follow because it list other units. Does not give clear instructions on the wiring info. Second, don't buy because it is a pain to get everything you need. It doesn't have… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 26/05/2017 by Barnesri450 (1 review written)

This place should change its name to soslow or sobad! Customer service sucks they have no idea what's going on I've been waiting weeks for my unit and all they say is it's shipping out tomorrow. Your better off talking to a wall!!!! Do yourself a favor and order elsewhere… Read Full Review

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★★★★★

“Extremely Impressed”

Written on: 14/05/2017 by charles13 (1 review written)

Installed for about a year and has been working like a charm ever since. Great product. Highly recommended… Read Full Review

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★☆☆☆☆

“senville aura 2400 btu”

Written on: 12/04/2017 by Bernardj457 (1 review written)

make lot off noise, temps control not working good, follow me fonction useless, defroslt time over 15 min. can't be used under -10 c… Read Full Review

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★★★★★

“Great Company”

Written on: 13/01/2017 by oliviaperry998 (5 reviews written)

Fast shipping, everything was included for the installation besides the wiring and very helpful when needed for installation questions. Unit works like a charm… Read Full Review

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★★★★★

“This is a great unit”

Written on: 20/12/2016 by Pierre357 (1 review written)

I purchased the 36,000 btu model with two heads and had them professionally installed. As soon as the HVAC was completed and the unit was turned on, the system went into automode and started to blow a soft stream of warm air until it understood the different room sizes of my home. The air is whisper quiet and heats up the entire house, I live in a 3500 sq foot home. Also considering the temp around here is usually -20C and colder in the winter, this unit keeps going and going keeping my… Read Full Review

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★☆☆☆☆

“Senville sena 18 auro”

Written on: 01/11/2016 by Malakai15 (1 review written)

unit install in nov 2015, ran good all winter but only up to -10 unit not in used during summer , in sept 2016 unit never work back because a leak off coolant. need a reversing valve or something like that. … Read Full Review

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★☆☆☆☆

“no good”

Written on: 12/08/2016 by HarleyFlynn292 (1 review written)

i have a senville 22000 btu and work only for two months,now i have an error 1 and three hvac guys came and find nothing.this unit is no good.dont spend you money on this garbage… Read Full Review

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★☆☆☆☆

“system failed”

Written on: 25/03/2016 by axMorgan308 (1 review written)

failed after 1 1/2 years..no heat or ac,tech said expansion valve failed on both my units..cost to replace is more than i paid for the system… Read Full Review

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★★★★☆

“Working for a month now”

Written on: 18/03/2016 by correywilsonson (8 reviews written)

The heating system has been working for over a month now and the amount of heat it gives out is impressive. We will update the review once our energy bill comes in, the sales men said it sucks 30% less energy than our baseboard heaters… Read Full Review

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★☆☆☆☆

“Defrost feature for heat dowes not work”

Written on: 04/02/2016 by Harveybo456 (1 review written)

I am a tenant who is renting a small guest house with two of these installed in separate rooms. During cold evenings, the units are not kicking into defrost mode. I have to turn off the unit, wait about a minute, then turn it back on for the defrost function to work. The fan does not come on either, only a trickle of air will come out. I'm waiting for my electric bill(wince), as my landlord told me these are extremely efficient. We'll see. I'm not a happy camper, and the contractor said they… Read Full Review

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★★★☆☆

“A Decent Product Ruined By Non-Existent Customer Support”

Written on: 28/05/2015 by JacobKent (1 review written)

Bought a "Leto" Unit (dual zone) in November 2013.Had a licensed pro do the install. Very quiet, remotes work well. The problem is when you have an issue (mine was a recurring "P5" error code), Senville is absolutely invisible.The manual is no help at all as it was obviously written by a non-english speaker. No online manuals either for troubleshooting or support.The "service" department is an email box and an unanswered phone in Canada. Beware. If your HVAC is "mission critical", you'll get… Read Full Review

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★★★★☆

“Senville Aura”

Written on: 24/05/2015 by roKearns128 (1 review written)

I am a Nate certified, journeyman electrician, HVAC jorneyman of 20 years. I have read every review I could find on this unit and please homeowners understand a few things about ductless.... 1. When we buy these from our local distributors the lineset, drain line, cables, disconnect etc. are always sold seperate. 2. Please have an HVAC contractor buy and install this, some things are DIY this is NOT. 3. I would give mitsubishi a 10 for quality & the Senville unit a 6 4. You get what you pay… Read Full Review

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★★★★☆

“Performing system, poor instruction manual”

Written on: 12/12/2014 by karenross2345 (4 reviews written)

We purchased this system from sogoodtobuy a couple of months ago and the system gives us enough heat and cold air to keep us comfortable. For 1099$ compared to 4000$ + dollars it was worth it. We had a hard time following the manual instructions as it seems it was just translated from french to english..but that aside we are happy with it… Read Full Review

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★★★★☆

“Technical support terrible ”

Written on: 03/12/2014 by Chrissssssssssss (1 review written)

Bought three of 18,000 BTU units .two of them worked great and one made a lot of noise so I called them.had to get local contractor to try to fix it .he talked to technical support he got mad and handed me the phone .long story short guy here keeps telling me compressor was bad they disagreed cost me a lot of money because of the hoops you got to jump though after a year compressor finally died local guy here said they don't have a clue they just read of a screen on trouble shooting! Needless… Read Full Review

Chrissssssssssss's Response to Chrissssssssssss's Review

Written on: 12/12/2014

Finally called and great to work with,very understanding

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★★★★☆

“Works great”

Written on: 26/09/2014 by JackinRack (6 reviews written)

I have a Fujitsu for my main floor and I installed a Senville in my bedroom for a bit more climate control about a year ago. It was priced very low and the quality is actually identical to the Fujitsu's. Machine runs perfectly fine on cooling and heating. They sent me the wrong line set in the beginning but that's pretty much my bad experience for now… Read Full Review

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