Chemist Direct Reviews - www.chemistdirect.co.uk

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Latest Reviews

“Where's my refund?”

Written on: 02/08/2016 by DimeBar1969 (3 reviews written)

Placed an order for several items on 15th April. My PayPal account was charged immediately. On the 25th of April and after several emails, (one of the items was out of stock and delaying despatch) my order was delivered by DX. When I say delivered; I mean, left around the side of the house by the Bin. No signature. Nothing. I opened packaging to find the "out of stock" item still missing. Fair enough. But the point is, Chemist Direct charged me the full amount for the item not received. Opened… Read Full Review

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Jake57's Response to DimeBar1969's Review

Written on: 19/08/2016

Hi, having a similar problem myself, DX attempted to deliver my order to my place of work on 4 occasions, all I kept getting was a text saying attempted delivery failed, bit like getting a 'Sorry we missed you' card, which you get from the PO when they did not even bother knocking on the door..........

Now I'm going through what you went through? Trying to get a refund from Chemist Direct, been going on for 3 weeks now.........

As for the courier DX, I've already slated them on this site.

Glad you eventually got your goods and refund in the end, we live and learn don't we

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“Placed order for Next Day - didn't even process it!”

Written on: 15/05/2016 by omfgshiny (2 reviews written)

I had an absolutely stinking cold that left me feeling extremely ill and wiped out. I was also running low on cough medicine and too ill to walk to the nearest supermarket chemist so the next thing to do was order online for next day delivery! I placed it before 10am and checked a few times during the day - nothing was processed! I waited the next day and was told it'd be delivered and not to worry.... only for nothing to arrive. I rang the next day (the day AFTER it should have arrived so 3… Read Full Review

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“What a mess!”

Written on: 31/01/2016 by tcHarris56 (1 review written)

Ordering was painless, but the aftermath has been dreadful and horribly misleading! A few days after receiving a confirmation email for my order, I received another message informing me that my items had somehow been shipped 11,000 miles away to the Congo! I contacted the company and was told that they couldn't do anything about that until my shipment was returned from this war-torn country. Thankfully, another round of emails turned out to me more helpful--or so I thought. Customer service… Read Full Review

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“Beware, suspicious practices”

Written on: 05/11/2015 by Franklin326 (1 review written)

I tried ordering doublebase gel (20 of them) - this cream helps my spouse and I with very dry skin and ezcema. Note that this gel is not a prescription medication, just a regular over the counter product. On 3 separate occasions they said there was one issue or the other with my card even though my bank processed the charges all 3 times with no problem. Each time, they would say, "your card failed our autocheck system" - before they received my responses or enquiries, they cancelled the orders… Read Full Review

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“Customer Dis-service”

Written on: 03/10/2015 by jqSawyer71 (1 review written)

Having recently placed an order for a number of items I subsequently noticed that I had been overcharged for some Dove Body Wash. When I contacted Customer Services they disputed my claim. I have sent them proof in the form of the delivery note and the amount taken from my credit card but they have obviously chosen to ignore the evidence and my emails. I placed the order on the 19th August so I can only assume, as no refund has been made, that Chemist Direct think it ok to keep money that… Read Full Review

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Dimebar1969's Comment

Written on: 03/08/2016

Have you been refunded since?

In my case, I paid by PayPal and was charged by Chemist Direct for items that were "out of stock". They delayed refunding my account to the extent I had to open a dispute with PayPal.

Eventually i was refunded.

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Dimebar1969's Comment

Written on: 03/08/2016

Have you been refunded since?

In my case, I paid by PayPal and was charged by Chemist Direct for items that were "out of stock". They delayed refunding my account to the extent I had to open a dispute with PayPal.

Eventually i was refunded.

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“Johnc818”

Written on: 25/06/2015 by KorbinGibbons116 (1 review written)

Hi, Neat post. There's a problem with your site in internet explorer, would test this IE still is the market leader and a good portion of people will miss your excellent writing because of this problem. cdaggcdefeaf… Read Full Review

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“Fail to deliver, keep your money. Make up 5-star reviews.”

Written on: 30/05/2015 by 233Walsh (1 review written)

Extremely bad business- they suck. I've also a customer in some German online pharmacies and the service and speed of shipping is 1st class, but this Chemist Direct online pharmacy is a shame to UK. Their "live chat" don't reply at all, and they fail to reply most of the emails. They make up nicknames and write 5-star reviews of themselves onto several consumer review boards like this here. I haven't received my purchased items ( I placed the order in the beginning of April 2015, now it's… Read Full Review

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“INCOMPETENT AND ARROGANT; ALSO BEWARE EXPIRY DATES!!”

Written on: 24/04/2015 by Brentonf72 (1 review written)

I give a parcel drop service address as my shipping address. If the delivery name or reference number are not recorded on the delivery document, the goods do not reach me. My default shipping details recorded on the Chemist Ditect System are correct. But Chemist Direct abbreviate these in preparing the delivery document.The result is an inadequate delivery address, which I only become aware of when notified of the delivery. In pointing out the problem to Chemist Direct, an immediate from them… Read Full Review

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“incorrect information”

Written on: 24/04/2015 by manob (1 review written)

i order two packs of krill oil few days ago i pay the total all seems ok until next day i received email saying they don't have the stock as soon they have my order will be dispatch. after few days same email still they are waiting they have problem with their supplier. my personal view is that it is joke we are customer we don't need to know what is your problem with your supplier and top of that still in their web site showing the item is available at least if they have a little bit of… Read Full Review

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“Definitely recommend, super fast”

Written on: 26/03/2015 by Ritchie280 (1 review written)

Very impressed with the fast service. I ordered some meds online on sunday and received them this morning around 11am (tues) with the standard p+p...I really didn't think it would come so fast so I would definitely recommend them and use this service again… Read Full Review

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“Horrible company!!!!! Stay well clear of them”

Written on: 06/03/2015 by 433Lewis (1 review written)

Ordered an item on Thursday to be delivered next day and paid for the privilege of Next day delivery...Item didn't arrive, called several times on the Friday to chase and they couldn't give me any concrete answers. I requested the order to be cancelled and was advised it was (thankfully I recorded the conversation. Through sheer incompetence they sent the item and I received it the following Tuesday, even though I had requested cancellation on Friday. Try to speak to their customer service… Read Full Review

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“Terrible Customer Experience. ”

Written on: 19/02/2015 by Yandel378 (1 review written)

I have been waiting 18 days now for a delivery that is obviously not turning up. Chemist Direct refuse to either resend or refund. I would avoid using Chemist Direct if you want your item delivered with confidence… Read Full Review

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“avoid if you haven't seen your GP first! ”

Written on: 17/02/2015 by Bullockan447 (1 review written)

I placed an order for over the counter medication and received an email asking if I'd consulted a doctor regarding this. So I called their call centre and said no I hadn't. They then cancelled my order for that reason!! Unfortunately no-one thought to inform me of this and it was only when I was checking some emails and noticed one from Paypal informing me of the refund that I realised the order was cancelled. I cannot believe that they refused to sell me an over the counter medication which… Read Full Review

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“Terrible customer service”

Written on: 30/01/2015 by royalfalcon1 (1 review written)

Avoid at all costs. Ordered denture repair kit and arrived in 2 days. So far so good. Opened kit to find not enough liquid for 1 repair never mind the 3 advertised. E mailed chemist direct twice. No response tried all day to phone customer services finally got through to an extremely unhelpful person who couldn't have cared any less about my issue. Told me to contact manufacturer as it's nothing to do with them what a load of tosh. Apparently supervisor is going to phone me back I won't hold… Read Full Review

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“ AVOID AVOID AVOID!!!!! WARNING!!”

Written on: 30/01/2015 by AngeliqueRobinson (1 review written)

I've been a customer of chemist Direct since 2009-and recently I've had a string of reasons to not go back. From missing items iover charging of items and failures to deliver my parcels with no explanations or apologies, I've grown tiresome of their rude conduct and approach. I constantly have to chase them and the offers they offer are rarely fulfilled! And they always blame it on low stock or availability-well Id say do not offer it then. Or at least say that it is subject to… Read Full Review

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“Poor customer service.”

Written on: 27/01/2015 by Jaidenl1984 (1 review written)

bought a wart remover, only to find on opening, its not for facial application. Sent 2 emails neither answered, so phoned customer service purely to ask why there was no mention on the website description. And also to ask if I there was returns free, to which the answer is no!!!. so item cost £9.99 plus £ 3.49 postage. so if I did send it back paying postage the postage almost cancels out cost of medication. A customer since 2011, not now!!!!!… Read Full Review

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“I was relieved of £50 and received nothing in return.”

Written on: 25/01/2015 by Micky2000 (2 reviews written)

I ordered £50 worth of nicotine inhalers off Chemist Direct which never turned up. They used Hermes for delivery at the time, who are without question the worst company of any kind in any sector. I contacted chemist directs customer service advising them that the items had not been received and they emailed back to tell me the courier had left them in "the usual place". Apparently "the usual place" is in the public foyer of a block of 25 flats, 3 flights of stairs and about 200 meters from… Read Full Review

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“Slow delivery to Spain”

Written on: 23/01/2015 by 377Whitehead (1 review written)

Delivery to Spain takes a month which is strange as all other companies are 7/10 days. But I am pleased with products once they arrive and price and delivery charge is competitive. Would give 5 * if they speeded upon delivery… Read Full Review

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“DID NOT RECEIVE ORDER!”

Written on: 30/12/2014 by NylahCochran360 (1 review written)

I've been trying to track my order for over three months. To date it has still not arrived. The response from Chemist Direct's customer service was that due to the time, which has elapsed, they are unable to help me. NICE!!! I e-mailed again, just asking for a tracking number. To date I have not even had a reply! Terrible Service!!!! What a waste of my hard earned money buying from this company!!!… Read Full Review

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“Worst service Iv'e experienced”

Written on: 27/12/2014 by tjh82 (4 reviews written)

Used Chemist Direct 5-6 times with no problem. But then I placed an order toward the end of November. 10 days later no delivery so I emailed them. Completely ignored. Three days later tried again. Reply stated contacting courier get back to you in 24 hours. Three days later no contact. Went on their live chat and outlined problem. Agent promised they were contacting the courier immediately and would email me. That was more than a week ago. Problems happen and I always think it tells how good a… Read Full Review

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