Zoo Plus Reviews - www.zooplus.co.uk

★★★☆☆
3.4 / 5
333
60% of users recommend this
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Latest Reviews

“Excellent”

Written on: 20/11/2016 by joannewlakes (1 review written)

Super quick free delivery and always excellent products from Zooplus. Being on a low income I always do an internet search for the cheapest and Zooplus always comes up trumps, well done and thank you… Read Full Review

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“Horrible Zooplus Spain”

Written on: 27/10/2016 by A.Nti. (1 review written)

I been in Spain for a month in a holidays ( with my pets) I need food and some other staff. I open an account at Zooplus Spain ( BIG MISTAKE) The first time the delivery company send a guy who was complaining about how heavy the box was. Second time the guy ask me if it wil be another box? You know your place is to far, The box is to heavy, My back can get hurt Ufff. The Third purchase I didn't got it. WHY??? Well I complain and they decided not to bring my box, telling my the adress was… Read Full Review

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“Above and beyond a great company!”

Written on: 21/10/2016 by laurelanne (1 review written)

I've loved everything about zooplus since I started shopping with them. Their prices are generally unbeatable. I LOVE that they use DPD (Yodel is rubbish). Everything is always straight forward and timely. Recently I stocked up on a bunch of cat food which obviously meant about 3 weeks later my cat didn't like it any more. I tried for months to get her to eat it with no luck. Finally I broke down and contacted Zooplus to see if I could return the food under the manufacturer's guarantee and they… Read Full Review

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“Brilliant service”

Written on: 17/10/2016 by Ddun (1 review written)

From start to finish. Excellent service and lovely quality of dog coats at such reasonable prices… Read Full Review

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“Badly packaged”

Written on: 12/10/2016 by strangelad (28 reviews written)

I order from Zooplus every 3 months or so and for price they can't be beaten, unfortunately they have an utter inability to pack items properly and if the items in question are coming all the way from Germany then you're likely to end up with mangled products. For example, I've now started breaking down my orders into 2 parts, heavy & hard vs soft & light. Zooplus will happily think noting of sticking a 10kg case of cat food in the same box as 5 plastic tubs of cat treats, net result, a box… Read Full Review

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“Badly packaged”

Written on: 12/10/2016 by strangelad (28 reviews written)

I order from Zooplus every 3 months or so and for price they can't be beaten, unfortunately they have an utter inability to pack items properly and if the items in question are coming all the way from Germany then you're likely to end up with mangled products. For example, I've now started breaking down my orders into 2 parts, heavy & hard vs soft & light. Zooplus will happily think noting of sticking a 10kg case of cat food in the same box as 5 plastic tubs of cat treats, net result, a box… Read Full Review

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“not good customer service”

Written on: 23/09/2016 by Norwoodhq131 (1 review written)

I saw some cat food that I was after (box of 44 pouches) so ordered 3 lots, then as I ordered it, I saw that they had 88 pouches for a better deal - so, I asked them if they could change my order for the 88 pouch deal, and the 44 box... they said no.. how about a refund of difference on the 88 and the 2x44? - no, sorry, no can do...while it was a small amount, it;s the principle... they've lost a customer and they even asked me to refer a friend haha..!… Read Full Review

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“Awful customer service ”

Written on: 06/09/2016 by Bpill1994 (1 review written)

Ordered cat food and got advised it was out for delivery with Yodel, they then said they tried to deliver and no one was in so they left a card? It was going to my work place and we were all in...I then changed the address to my home address as I was off work sick, the same happened again and I was in all day! Escalated this to zooplus who advised me to go and collect from my local depot (Bristol, when I live in Swindon this isn't down the road). They then said Yodel couldn't deliver as they… Read Full Review

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“excellent customer service”

Written on: 02/09/2016 by cockerm (1 review written)

so many companies let themselves down with there complaints management. Some just ignore you, others only just satisfy the customer, but Zooplus did not only exceed my expectations, they delighted me. My complaint was dealt with speed, professionalism and generosity. They really do care about their customers and have earned a new loyal one from myself. Their products are excellent and very reasonabily priced… Read Full Review

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“Zooplus for all your pets needs”

Written on: 23/08/2016 by DeborahA (3 reviews written)

I regularly use Zooplus. I have 2 young cats and I find that buying cat litter and food is cheaper buying in bulk. ZOOPLUS have an extensive range and selection to choose from and I usually find them to be the cheapest. Delivery is free if you spend £29 and their customer service is exceptional. I know that I can buy from them with confidence.I give 5 stars without hesitation… Read Full Review

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“Great products and a great service”

Written on: 23/08/2016 by atDay174 (1 review written)

Only ordered from this company twice however, their service and quick dispatch is second to none. Their prices on all products are very competitive and I would have no hesitation in recommending Zooplus… Read Full Review

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“Superb customer service”

Written on: 06/08/2016 by Tanyaq219 (1 review written)

The service and professionalism of this business is second to. None! Not only do the goods arrive swiftly and safely but also, on the very few occasions when something is wrong , Zooplus Customer service put it straight immediately. For example, I ordered a cat product in error and was immediately refunded. Also a reply to Customer Services is always rapid. Very satisfied. Thank you. I would recommend Zooplus to everyone. Their small animal range of products is second to none and the prices are… Read Full Review

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“First class service”

Written on: 26/07/2016 by Pegworth (1 review written)

The prices were great and so I placed my first order with Zooplus. I live in France and the free delivery was a bonus. I had a slight problem with some sachets and when I contacted Zooplus they immediately righted the problem with no fuss. Needless to say I have now placed a second order with them and am more than happy to recommend them to my family and friends. The website is easy to browse and their products are top quality. Cant fault them… Read Full Review

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“Can't get anything right”

Written on: 18/07/2016 by fgNeal319 (1 review written)

First order with this company spending just under £100. Delivery stated 1-2 days before I placed the order and paid the money. Once the invoice came through I was made aware of delivery delays and I should expect delivery in a further 2 days! As the order was urgent I would would have placed it with a more reliable company had I known delivery would take 4 days. This is misleading communication!!!! I contacted the delivery company and was told delivery had not even been sent by Zooplus… Read Full Review

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“Delivery Addresses Ignored!”

Written on: 07/07/2016

websites good and easy to use with a wide selection of food/toys etc but i will not be recommending this company to any of my friends or family Not good cutomer service when you have a delivery address on your account and its ignored! when calling customer service they advice that they will call the delivery company and amend the address they dont make the call! I called the Courier Firm myself to find out where the package was heading.... should of done that in the first place then i wouldnt… Read Full Review

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“Professional company - Personal service”

Written on: 01/07/2016 by MonicaMagennis (1 review written)

I have used this company for a number of years to purchase large bags of dog food, due to their competitive pricing and quick delivery. I recently made an error when placing an order and Zooplus suggested an immediate solution and carried it out within hours. The Customer Service Team are both professional and personal… Read Full Review

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“Would Highly Recommend”

Written on: 23/06/2016 by rxFinnegan208 (1 review written)

I use this company for sacks of dog food, dog treats and recently for dog boots! The prices are very good as is delivery and I recently needed to return a product as it was not the right size for my dog and they were extremely helpful. I highly recommend them… Read Full Review

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“Water fountain for dogs”

Written on: 18/06/2016 by Novella1 (1 review written)

I ordered this item twice by accident, I emailed Zooplus and they got back to me really quickly to say they had noticed what I had done and had cancelled the one order I was so relieved, I think Zooplus have a customer service second to none, and I will be defintely using them again, their products are great value for money and this fountain was the cheapest with Zooplus and I tried lots of sites even eBay, so thank you for great service, I will try this site first next time it will save me a… Read Full Review

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“friend, prompt effeciant service”

Written on: 07/06/2016 by harryelliemax (1 review written)

always replies prompt and with professional and friendly way. Enquiries always been satisfactory outcome. Thank you… Read Full Review

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“Packaging ”

Written on: 09/05/2016 by cornish57 (2 reviews written)

Great company great service The one issue is thier packegin I ordered some feliway refill, It arrived in a big box, inside the box was my refill & packing I think zooplus should review there packing… Read Full Review

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