mikeym's Review of Virgin Media, www.virginmedia.com
27th Jun 2009
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
Installed Virgin Media today 50MB, equipment doesnt work with 64bit computers, however I got around that by doing everything manually. Then, i got disconnected 2 hours later and called them up, on hold for 30 minutes, finally spoke to an indian guy who said I was suspended because I haven't paid!! I have only had it 1 day and I gave them all my bank details 30 days ago! I paid £100 on card to cover this month and next month, they apologised and fixed it, 30 minutes later I got cut off again, I called up, again on hold for 30 minutes and they said that I was suspended for non-payment again! They transferred me to the correct department that was closed and they hung up, tried to ring again and couldnt get through after an hour!!! I am cancelling first thing tomorrow and demanding all my money refunded.
I have never had such a poor service in my life, and to think that it costs £50 a month and I only had it 4 hours and Im cancelling!
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Members' Comments onmikeym's Review
AlexStewart
on 7th Jul 2009
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Its true - this is how they operate and potential customers need to know how bad Virgin are