Virgin Media, www.virginmedia.com Review

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Average rating for this product is: 1.3 out of 5

From 6 ratings and 402 reviews

18% of users recommend this product

mikeym's Review of Virgin Media, www.virginmedia.com

27th Jun 2009

Overall Rating

Value for money
Customer Service

Reliability
Speed Consistency

Installed Virgin Media today 50MB, equipment doesnt work with 64bit computers, however I got around that by doing everything manually. Then, i got disconnected 2 hours later and called them up, on hold for 30 minutes, finally spoke to an indian guy who said I was suspended because I haven't paid!! I have only had it 1 day and I gave them all my bank details 30 days ago! I paid £100 on card to cover this month and next month, they apologised and fixed it, 30 minutes later I got cut off again, I called up, again on hold for 30 minutes and they said that I was suspended for non-payment again! They transferred me to the correct department that was closed and they hung up, tried to ring again and couldnt get through after an hour!!! I am cancelling first thing tomorrow and demanding all my money refunded.

I have never had such a poor service in my life, and to think that it costs £50 a month and I only had it 4 hours and Im cancelling!

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